Need Information?
Explore Our Frequently Asked Questions
Discover answers to common questions about our tours, booking process, and services. We’ve compiled helpful information to make your travel planning easier. If you have further inquiries, please don’t hesitate to reach out.
Essential Information
To ensure a smooth travel experience, here are some key details to consider before your journey. This section covers important aspects of our services and policies.
01
Booking Process
Our booking process is straightforward. You can contact us directly via phone or email to arrange your tour, and our team will guide you through the options and details.
02
Payment Methods
We accept payments through bank transfers, credit cards, and in-person payments. We’ll provide you with clear instructions on completing your payment after booking.
03
Cancellation Policy
Understanding that plans may change, we offer a flexible cancellation policy. Specific terms depend on the tour type, so please review the cancellation policy provided at the time of booking.
04
Travel Insurance
Travel insurance is recommended to safeguard against unforeseen events. We can assist you in selecting a suitable plan that covers cancellations, medical emergencies, and more.
Your Queries Answered
Frequently Asked Questions
Find answers to commonly asked questions about our tours and services.
How do I book a tour?
You can book a tour through our website or contact our customer service team directly.
What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers and UPI.
Is travel insurance included in the tour package?
Travel insurance is not included but can be purchased separately for comprehensive coverage.
Can I customize my tour package?
Yes, we offer customizable tour packages to meet your specific needs and preferences.
What is your cancellation policy?
Our cancellation policy varies by tour; please refer to the specific tour details or contact us for more information.
Are meals included in the tour package?
Some tours include meals, while others offer optional meal plans. Please check the tour details for specifics.
Do you provide visa assistance?
Yes, we offer visa assistance for international tours. Please check the specific tour requirements.
What should I pack for my trip?
Packing recommendations vary by destination. We provide a packing list and guidelines for each tour.
How do I know if my tour is confirmed?
Once your booking is completed and payment is processed, you will receive a confirmation email with all the details.
What should I do in case of an emergency during the tour?
Our tour guides and support team are available 24/7 to assist in any emergency situation. Please follow the contact instructions provided in your tour package.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
More than just a travel agency
At Al Haleem, we go beyond organizing trips. Our commitment is to create enriching travel experiences that connect you with the heart of each destination. From personalized itineraries to exceptional service, we focus on delivering memorable journeys that exceed expectations.